don’t take our word for it…

We’re truly passionate about what we do and believe that shows in our work. We trust if we do our job well, the work we create makes life better for people and their businesses. But don’t just take our word for it… see what our clients say below and if you would like a (hug) give us a call on 020 3290 4036.

Hug London Review Rating

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The Ethical Butcher

“Before I started working with (hug), I really liked the way they approached their potential clients. (hug) have been helping us to promote our Crowdfunding campaign through social media as well as advising us on how to tell our story and the work they're doing is awesome. (hug)london are one of the most caring businesses I have ever come across. Their approach is absolutely delightful and their tone is a credit to any message you are sending out. You never feel that you are being pushed by any kind of sales pitch or tactic and they definitely get really deep into the subject so what they deliver is guaranteed to help your business. I am so happy that we have their support”Farshad Kazemian, Founder

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Chivaree Events

“Our branding felt tired and no longer reflective of the quality of our work. We needed a total reworking of our visual identity. It's hard to hand over control and say goodbye to the way you have previously done things. Lou talked to us about our needs, how we worked and what we wanted our clients to experience, he then gave us a considered response with two or three different routes to explore. We felt in control of the process at every stage, but overwhelming trusted Lou's judgement. (hug)'s work is a blend of functionality and aesthetics that reflects our work creating beautiful things, matched with technical knowhow.”Edward Gosling, Co-Founder


Georgio Armani

“Awesomely creative and efficient is the phrase that comes to mind when I think about (hug)! I had the pleasure of working with (hug) for one and a half years whilst at Giorgio Armani. It's refreshing to have partners you can rely upon to deliver creativity, with incredible attention to detail — tight deadlines. I hope we get to work together in my next role!”Michelle Attmore, Marketing Manager

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CopperTree Consulting

“In setting up Copper Tree Consulting Ltd I wanted our brand to reflect a new kind of HR to our clients. Lou immediately understood what I wanted to achieve as an initial logo and website outline. I am totally wowed by the final results (which were achieved for a very reasonable price and on a super-quick timeline). I have no doubt that the business cards, logo, watermark and website that reflect us so well, will set us up for success going forward and I look forward to continuing to work with the team to evolve and grow the ideas that have been sparked so far! I can't recommend (hug)london highly enough.”Nicky Cardillo-Zallo, Founder


Making Moves

“Lou has helped us a great deal over the past year, growing the online presence of the business, helping us to rebrand and redesign our website. He is very thorough, highly efficient and great to work with! Thank you for all your support and creativity! Katherine is also amazing and manages all of our social channels. We continue to receive very positive feedback from our clients and others in the industry. Looking forward to continuing to work with you both in the future.” — Francesca Langton Kendall, Marketing Manager


Activ8 Print

“We worked with (hug) to design some Marketing collateral for our new office. The team offer a very personal approach, checking in, asking my thoughts and views along the way. I'm really impressed with the work.” — Alex Patterson, Director

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Boys & Girls

“After seeing several pitches from different companies we chose (hug) to do the branding for our new start-up company as they just seemed to get what we needed straight away. Their research into our market was thorough and relevant and design ideas were really inspiring. Every stage of the development process was well managed with just the right amount of choice and discussion and the excellent quality of the work and the service we received made the whole experience really good value for money. (hug) have been very easy to work with over the years – they have a relaxed yet totally professional approach and a great design aesthetic and I would highly recommend them…” — Kati Martin, Managing Director

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Wonderful Content

“Here at Wonderful Content, we call team(hug) the 'paper ninjas'! They combine great design skills and a wealth of print experience to bring ideas to life with both imagination and craft. We have been delighted to work with (hug) on several projects and wouldn't hesitate to recommend them.” — Andi Granger, Creative Director

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Anderson Group

“The hoarding is incredible and the banners looked excellent at the event. Thank you again so much!” — Andrew Jay, Director

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Stephen Evans Architects

“I run a small architect and party wall surveyor practice in north London and for too long had no business cards, letterhead, graphic identity or logo for my business other than my own rather amateur efforts with Microsoft Word. Lou very quickly, identified and understood the two key components of my Architect and Party Wall surveying business and managed to fuse them together in a clever, understated and elegant logo, which along with business cards and letterhead I can now use confidently when presenting to clients, many of whom are quick to compliment the design. It was a pleasure working with Lou and his team and I would not hesitate in recommending (hug)london to anyone looking for a smart, contemporary and professional image for their business” — Stephen Evans, Founder



“(hug) manage our digital marketing, social media & website. They are incredibly responsive, reliable & always on the ball. Love working with you guys...!” — Dan Gardner, Director & Co-Owner


Elysium Construction

“A very proud moment. The team understood how to position us and make us stand out right from the beginning. They really got under the skin of our core business and successfully communicated that to the outside world. We are incredibly pleased and cannot recommend the team at (hug) enough.” — Elson Bajrakurtaj, Founder

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Growth Stream

“HUGE thank you to the guys at (hug) for their help with the Growth Stream rebrand! Their expertise in design, content creation and social media engagement has helped us effectively get our new brand out into the world and we've had nothing but positive comments!” - Kieren O'Connor, CEO, Growth Stream

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LinkMeUp (Vibrance)

“Lou and the team at (hug) have been amazing, they understood the aims of our project and the social value we are trying to deliver. They shared our vision and made it a reality and gave 100% to help us achieve out deadlines whilst maximising the funding we had available. The feedback we have received from our customers and funders demonstrates how well the LinkMeUp site works both functionally and aesthetically. We have no hesitation in recommending (hug) to any potential new customers.”Samantha Wilkinson, Director of Development & Housing

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Mezzo Labs

“(hug)london have done an outstanding job reworking our branding. I was amazed at how quickly they understood the essence of the product and its unique features and translated that into very strong creative output. The results way exceeded my expectations. Plus, they are great to work with: firm without being pushy, flexible around our constraints and very helpful with their suggestions. I have no hesitation in recommending them.”Adrian Kingwell, Founder

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Valetta capital

“Simply put, (hug) offer the perfect professional and creative client experience.”Mike Sciberras, Founder

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Krige Consulting

“When I asked Lou if he could help me, I envisaged that he would design me a logo and perhaps a letterhead. Instead, Lou produced everything — ensuring a consistency of style and feel across all platforms. From our first meeting, the team listened to what I wanted to say to my existing and potential clients and established what It is that is important to them. I am delighted with the work that (hug) has created for me and have absolutely no hesitation in recommending them to anyone thinking about refreshing or replacing their current graphics or branding. Thank you so much for all your hard work.” — Peter Krige, Managing Director

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EADY Architecture

“Having been recommended by a good friend to Lou, I have asked (hug)london to design my practice identity and all touch points I required to get started in my new business. Lou is attentive and understands what inspires customers to a starter business like mine. His professional/helpful suggestions and ideas have opened up my own thoughts in terms of how I would like to reach out to further customer range over a period of time. Lou is just a joy to work with and I have no hesitation to recommend him.” — Eric Wong, Founder



“I worked with Lou for over a year creating toolkits for a global brand in its infancy. Lou's support and advice was second to none. He could always be relied on to produce fantastic work that brought to life the brand and its strategy in a beautiful and logical way. His project management skills were highly valuable, often working to tight deadlines and supporting our team throughout the year. Lou listens and takes the time to understand the problem in hand, always working towards finding the correct solution rather than the fastest one. He is calm, positive and hands-on - an absolute pleasure to work with.” — Vicky Baker, Client Services



“Farah has a well established, renowned heritage but over time our brand identity had become disparate. We worked with (hug) to revitalise the Farah brand and establish a uniform/consistent guide that helped build strong brand awareness, enabling customers rediscover the distinct look for themselves. I’ve worked with the team across several projects and can honestly say they are exceedingly nice people to work with!” — Mia Zackrission, Global Head of Marketing

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“Lou and his team at (hug) london were very helpful, supportive and understanding in providing us with many ideas and advice to assist us to create, design, and prepare our website, letterheads and business cards for our practice. The entire team at (hug) london were also highly skilled and knowledgeable in helping us to express our messages, aims and goals in providing litigation services to our individual and business clients. We are extremely happy and impressed with the final results achieved for us quickly, efficiently and at a reasonable price”. — Atulkumar Mistry, Director

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Bespoke Wine Collection

“I have worked with Lou & his team on 4 occasions in the last year and can confidently say that it is an absolute pleasure. Lou’s creativity & passion for his work resonates a lot with my belief system. On every occasion Lou asked me for every detail of the desired finished product and what value it should represent in order to fulfil my enquiry in the best possible way. His experience provides me with choice, guidance and exceeded expectations. I’m grateful to have met such experts and I highly recommend (hug)london.”Ksenia Karpenko, Founder

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Rowen & Wren

“We have worked with (hug)london for the past 6 months and we have found them to be nothing but helpful, efficient and reliable. As a small business they have rapidly become a hugely important resource that we would find very hard to replace, we highly recommend their social media services.” — Lucy Uren, Founder

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“(hug) have been great to work with over the years. Whilst re-branding and developing Amberth the team intuitively understood and embraced our concerns as a growing business and created a brand we are proud of. A brand that enables us to approach new sectors with confidence and professionalism. We would recommend (hug) without hesitation.”Inga Kopola, Founder

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Dynamite Events

“Best website we have ever had and first time we've been happy with our website! (hug) have been great to work with, they really understood what we wanted our website to look and function like and they 100% delivered. VERY HAPPY! Thank you so much” — Andy Hackett, Director


Beaumont Student Living

“Lou and the team made sure that they understood our requirements, keeping us informed and updated from start to finish. No jargon, no hidden costs — just an efficient, amazing service! Thanks again guys!”Zeera Stuart, Manager



“(hug) are fantastic creative partners to work with. Their attention to detail is amazing and the team have an unwavering dedication to deliver great work. I always know a brief will be safe in (hug)’s hands and always find it a pleasure to work with them.” — Harriett Chalk, Creative Services Lead


Original Penguin

“(hug) listen to what you want – understand, and then deliver WAY above and beyond expectations. When asked to brand a fleet of London taxi’s (hug) truly pushed our brief and proposed creative that was successful on many more levels than expected. We continue to enjoy working with these guys and would recommend them in a heartbeat.” — Louise Hughes, Head of European Marketing



“The design is both innovative and practical. Thanks to (hug)'s fantastic hands on approach, all work was completed on time and on budget & we are delighted with the outcome. The guys were a pleasure to work with, able to accommodate our many & varied requirements for the store; nothing was too much trouble. The finished result is of the highest possible standard. We would be delighted to work with (hug) again and highly recommend them to anybody.” — Samantha Denny-Hodson, Founder


A Shift in Training

“The guidance and advice provided was fantastic and the final branding and website was great. I would highly recommend (hug) to anyone looking to start up or re brand. They made the whole thing a great experience from start to finish. Thank you and I look forward to working with you guys again.” — Coral Fraser, Founder

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Westin Mitchell

“(hug) created a sexy and functional brochure, perfectly in line with the branding of my company. They were great to work with and we have received great response to all their marketing and packaging work.” — Westin Mitchell, Founder


Sugar Flower Studio

“I am jumping for joy WOWZERS!!! What a purely professional and prompt service. I would highly recommend (hug)london not only for the cute name... but for restoring my belief that there are true specialist still out there with amazing customer service, many thanks... I am very very pleased...” — Robert Haynes, Founder